General terms and conditions of sale

  1.  Object 
    1. The purpose of these general terms and conditions of sale is to govern the contractual relationship between the company La fabrique du bois (hereinafter referred to as "the Seller") and its customers (hereinafter referred to as "the Customer") in connection with the sale of wooden objects (hereinafter referred to as "the Products") offered by the Seller in Switzerland.
  3. Orders 
    1. ​The Customer may place an order with the Vendor via its website or by any other means of communication accepted by the Vendor. Any order placed by the Customer constitutes a firm and irrevocable offer to purchase.
  5. Prices et Payment 
    1. The prices of the Products are indicated in Swiss francs (CHF) and are inclusive of all taxes, excluding any delivery charges (indicated on the article). Payment for Products may be made by the means of payment accepted by the Seller, such as bank transfer, credit card or any other means of payment specified by the Seller. The Vendor reserves the right to modify prices at any time, but undertakes to apply the prices in force at the time of the Customer's order.
  7. Delivery 
    1. The Seller undertakes to deliver the Products to the address indicated by the Customer at the time of ordering, in Switzerland only. Any delivery charges will be borne by the Customer and will be indicated when the order is placed. The delivery time may vary depending on the place of delivery and the availability of the Products, and the Seller will make its best efforts to deliver the Products as quickly as possible. However, the Seller cannot be held responsible for delays in delivery beyond its control.
  9. Returns and refunds 
    1. No returns or refunds will be made, except in the case of defects. These must be notified within 10 days of receipt of the goods. Products must be returned in their original condition, complete and in their original packaging, accompanied by the purchase invoice.
  11. Guarantee 
    1. ​The Products sold by the Vendor are subject to the legal guarantee of conformity provided by Swiss legislation. In the event of a lack of conformity of a Product, the Customer may exercise his right to a guarantee under the conditions provided for by the legislation in force.
  13. Intellectual property 
    1. The Products and any associated content provided by the Seller (such as images, descriptions, logos, etc.)